1. Purpose and scope
This Usage Policy ("Policy") is published by Myvue Knowledge Systems, Inc. ("Myvue," "we," "our," or "us") and applies to all individuals and entities ("users") who access or use Myvue's products and services, including through authorized partners, resellers, APIs, or integrations.
Our goal is to empower organizations with knowledge while protecting people, institutions, and society from harm. We design our products to maximize insight, efficiency, productivity, autonomy, and freedom, within responsible guardrails that prioritize safety.
Certain provisions of this Policy address categories of use, technology, or capability that extend beyond Myvue's current product architecture. As described in the applicable customer agreement, Myvue's Services currently operate through a passive, observation-based methodology that captures workflow signals during active sessions without integrating with, connecting to, or accessing customer or end customer systems. The prohibitions and requirements in this Policy apply to the Services as they exist today and as they may evolve, and are intended to govern all present and future uses of the Services. The inclusion of a prohibition does not imply that the Services currently enable the prohibited activity.
2. Universal usage standards
The following standards apply to all users and use cases.
2.1 Do not violate laws or facilitate illegal activity
You may not use Myvue services to:
- Acquire, distribute, or promote illegal or controlled substances
- Facilitate human trafficking, prostitution, or exploitation
- Infringe or misappropriate intellectual property rights
- Create falsified government documents, IDs, licenses, currency, or credentials
- Engage in fraud, phishing, scams, or deceptive financial schemes
- Promote counterfeit or illicit goods
- Facilitate real-money gambling where unlawful
- Violate applicable local, national, or international laws
2.2 Do not compromise infrastructure, systems, or security
You may not use our services to:
- Disrupt or destroy critical infrastructure (e.g., power grids, water systems, healthcare systems, financial systems, air traffic control)
- Gain unauthorized access to systems, networks, or databases
- Discover or exploit vulnerabilities without authorization
- Create or distribute malware, ransomware, denial-of-service tools, or botnets
- Develop persistent access tools, hardware implants, or firmware exploits
- Intercept communications or monitor devices without authorization
- Circumvent safeguards, restrictions, or guardrails
- Engage in "jailbreaking," prompt injection, or unauthorized model scraping
2.3 Do not develop or facilitate weapons
You may not use our services to:
- Design, modify, acquire, or deploy weapons
- Develop delivery systems for weapons
- Synthesize or modify biological, chemical, radiological, nuclear, or explosive materials
- Circumvent regulatory controls related to weapons acquisition
2.4 Do not promote violence, extremism, or hate
You may not:
- Incite, promote, or glorify violence or terrorism
- Provide material support to extremist or violent organizations
- Promote discrimination based on protected characteristics
- Facilitate intimidation, harassment, or hate-based targeting
- Depict or promote sexual violence
2.5 Do not create psychologically or emotionally harmful content
Prohibited uses include:
- Promoting suicide, self-harm, or disordered eating
- Glamorizing unhealthy body standards
- Bullying, harassment, humiliation, or coordinated abuse
- Graphic violence or gratuitous gore
- Animal cruelty or abuse
- Use of subliminal or manipulative techniques intended to cause emotional harm
2.6 Do not generate sexually explicit content
You may not use our services to:
- Depict explicit sexual acts
- Engage in erotic chat
- Generate fetish or fantasy sexual content
- Depict incest or bestiality
2.7 Do not compromise privacy or identity
You may not:
- Collect, aggregate, or distribute private or sensitive information without consent
- Use facial recognition or biometric databases without explicit data subject consent
- Conduct real-time remote biometric identification in public spaces
- Impersonate individuals or entities
- Present AI outputs as human-generated when intended to mislead
- Create synthetic media that could confuse authenticity
- Infer or classify individuals based on sensitive attributes (e.g., race, religion, political views, sexual orientation)
- Conduct social scoring or predictive profiling
- Track individuals' physical location or communications without consent
2.8 Do not undermine democratic processes
Prohibited activities include:
- Election interference
- Targeted political persuasion using deceptive practices
- Creating synthetic political media designed to mislead voters
- Generating misleading information about candidates, voting procedures, or policies
- Suppressing voter participation through deception or intimidation
- Creating artificial political movements that conceal their origin
2.9 Do not engage in fraudulent or predatory practices
You may not use our services to:
- Create fake reviews or deceptive digital content
- Facilitate pyramid schemes or exploitative lending
- Conduct deceptive debt collection
- Deploy manipulative behavioral techniques
- Exploit vulnerable populations
- Engage in academic dishonesty or plagiarism without attribution
2.10 Do not abuse the platform
Prohibited actions include:
- Coordinated abuse across multiple accounts
- Circumventing bans or enforcement
- Automating account creation for spam
- Providing access to previously banned users
- Using the Services to develop, train, or improve any competing product, service, artificial intelligence model, or machine learning system
3. Protection of minors
We define a minor as anyone under 18 years old.
You may not use our services to:
- Create, distribute, or promote child sexual abuse material (including AI-generated content)
- Groom or exploit minors
- Facilitate sextortion or trafficking
- Expose minors to graphic sexual or violent content
- Promote dangerous challenges to minors
- Sexualize minors in any context (including fictional or roleplay)
- Facilitate underage access to restricted goods or services
4. High-risk use case requirements
Certain use cases require enhanced safeguards due to potential impact on individuals or society.
4.1 Human-in-the-loop requirement
When AI is used to provide advice or decisions directly affecting individuals in high-risk domains, a qualified professional must review outputs before they are finalized or delivered. You are responsible for ensuring accuracy and appropriateness.
4.2 Disclosure requirement
When presenting AI-generated advice or decisions to individuals or consumers, you must clearly disclose that AI is being used. Disclosure must occur at the beginning of each session or interaction.
4.3 High-risk domains include
- Legal advice or legal determinations
- Healthcare and medical guidance
- Insurance underwriting or claims decisions
- Financial advice, lending, or credit decisions
- Employment screening or hiring
- Housing eligibility decisions
- Academic testing, accreditation, admissions
- Automated professional journalism for external publication
- Criminal justice determinations
- Law enforcement applications affecting civil liberties
4.4 Compliance and enforcement
Failure to comply with the requirements of this Section 4, including the human-in-the-loop and disclosure obligations, constitutes a violation of this Policy and may result in enforcement actions as described in Section 5, including throttling, suspension, or termination of access. Where Myvue becomes aware of a high-risk use case that does not meet the requirements of this Section, Myvue may require Customer to demonstrate compliance within ten (10) business days of written notice. Failure to demonstrate compliance within such period shall constitute a material breach of the applicable customer agreement.
5. Monitoring and enforcement
Myvue implements detection, monitoring, and review processes to enforce this Policy while maintaining privacy safeguards. If we determine a violation has occurred, we may, in our sole discretion and without limiting any other rights or remedies available under the applicable customer agreement:
- Throttle or suspend access to any portion or all of the Services;
- Terminate accounts;
- Block or modify outputs;
- Require corrective action within a specified timeframe; and
- Report unlawful activity to appropriate authorities.
Enforcement actions may be taken with or without prior notice depending on the severity of the violation and the risk of ongoing harm. Where practicable, Myvue will provide written notice specifying the nature of the violation and the enforcement action taken.
Users may appeal enforcement decisions by contacting usersafety@myvue.io within thirty (30) days of the enforcement action. Appeals must include the user's account information, a description of the enforcement action, and the basis for the appeal. Myvue will review and respond to all appeals within fifteen (15) business days. Enforcement actions remain in effect during the appeal process unless Myvue determines otherwise in its sole discretion.
6. Reporting and transparency
If you believe outputs are inaccurate, biased, or harmful, or if you suspect misuse of the Services, you may report the issue through any of the following channels:
- In-product reporting tools, where available; or
- Email: usersafety@myvue.io.
Myvue will acknowledge receipt of all reports within five (5) business days and investigate in accordance with our internal review procedures. Reporters will not be retaliated against for submitting good-faith reports. Myvue may publish periodic transparency reports summarizing enforcement activity, at its sole discretion.
7. Policy updates
We may update this Policy from time to time to address emerging risks, evolving technology, changes in applicable law, or to improve clarity and user protection. Material changes will be communicated with no less than thirty (30) days' prior written notice unless the change is required to comply with applicable law, regulation, or governmental order, in which case it may take effect immediately upon notice. Notice will be provided by posting the updated Policy at https://myvue.io/use-policy and updating the Effective Date above. Where reasonably practicable, we will also notify affected users via email or through the Services. Continued use of the Services following the effective date of any update constitutes acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the Services.
8. Fair use and consumption
Users shall use the Services within the usage volumes, rate limits, and consumption parameters established in their applicable Order Document, the Services documentation, or the account dashboard. Excessive or abusive consumption patterns that degrade the performance, availability, or security of the Services for other users are prohibited. Myvue reserves the right to throttle, rate-limit, or suspend access where it reasonably determines that a user's consumption patterns are abusive, disproportionate, or inconsistent with the intended use of the Services. Myvue will use reasonable efforts to notify the affected user before or promptly after taking such action. Nothing in this Section limits Myvue's rights under Section 6.7 (Audit Rights) of the applicable customer agreement.
9. Third-party access and integration
Users accessing the Services through authorized partners, resellers, channel partners, APIs, or third-party integrations remain fully bound by this Policy. Users may not share, transfer, sell, or otherwise distribute API keys, access credentials, or authentication tokens to or with any third party except as expressly authorized in the applicable customer agreement. Users may not access the Services through automated means, bots, or scripts except via authorized Myvue API keys. Any third-party integration that interacts with the Services must comply with this Policy and the applicable customer agreement, and users are responsible for ensuring that any third party accessing the Services through their account or credentials does so in compliance with this Policy.