Every process your company runs, graded. The criteria, public.

A scale nobody can inspect gets read as arbitrary. myvue’s is published: a P3 means the same thing in operations as it does in finance, every grade traces to moments on the record, and the grade maintains itself without asking your people to do more work.

What earns each grade.

Harbor Point Insurance · every counted process, one square each38
P1 and P2 · sound · 21P3 · watch · 10P4 · at risk · 4P5 · critical · 3
P1Sound and current. Documented from evidence, confirmed fresh within 28 days, three or more people who can run it, no drift.
P2Sound. Minor drift or a single documentation gap. No action required this quarter.
P3Watch. Two or more people who can run it, but material drift, or a current record carrying concentration risk.
P4At risk. A single keeper, or documentation that has materially diverged from how the work is done.
P5Critical exposure. Single keeper, undocumented or stale, and business-critical.

Your documentation says one thing. The work does something else.

The grade measures the distance between them, from the runs themselves.

Incident escalation, after hours

9 runs · jun to aug · P5
Documented path
01Log the incident in the service desk
02Assess severity against the posted matrix
03Page the on-call lead via the rotation
04On-call acknowledges within 15 minutes
05Close the record with a disposition
Actual path
01Log the incident in the service desk
02Assess severity against the posted matrix
03Call the same senior operator directly, 7 of 9 times
04Rotation bypassed, no acknowledgement recorded
05Close the record with a disposition
78%

drift. The documented process is current and correct. It is not the process being run. In an incident review, the record will not describe what happened.

Five measurements. One grade.

Drift

The share of real runs that diverge materially from the documented path: sequence, decision outcome, system used or approval path.

Concentration

The number of people the record shows running the process independently and completely. When that number is one, the process has a single keeper.

Variance

Divergence between operators of the same process. Divergence at a decision point is a control finding, and the grade reports it as such.

Decay

Time since the record was last confirmed by behavior. Aging at 28 days, stale at 42. Fresh behavior resets it.

Criticality, set by you

myvue proposes a tier from the signal in the record. You adjust it, and your judgment governs. myvue can understand how your business operates. It cannot know what matters to it.

Documentation decays. The grade says so, on its own.

Nobody schedules a review. Fresh behavior confirms the record and the grade holds. When behavior stops confirming it, the grade falls.

one process record, unconfirmed
confirmed28 days · aging42 days · staleout of the count

Confirm it again and it returns at no penalty.

One letter for the whole unit.

Harbor Point Insurance · the recordweek of sep 14
C
holding · twelve weeks
jun 29share at P4 or P5 · 22% to 18%sep 14
A · to 5%B · to 12%C · to 25%D · to 40%F
7 of 38counted processes at P4 or P5 · 18%
1Concentration Index · critical processes with a single keeper

The letter is the share of counted work at P4 or P5, weighted by how much each process matters.

Each process is weighted by how much it matters. The grade is the share of the unit sitting at P4 or P5, carried A through F. The plus or minus comes from which way the Concentration Index moved since last quarter.

The Concentration Index is the share of your critical processes resting on a single keeper. It decides whether the company owns its processes, or the other way around.

The grade moves only when the work does, so a change between two quarters is a change in how the company runs.

The first things people ask.

What is a process grade?

A single rating, P1 through P5, for the health of one business process. It is computed from five dimensions, drift, concentration, variance, decay and criticality, each measured from evidence of how the work is actually done.

How does a process earn P1?

Documented from evidence, confirmed fresh within 28 days, three or more people who can run it, and no drift between the record and how the work is done.

What is the Concentration Index?

The share of your critical processes that only one person runs. It is the number most organizations end up following.

Does grading ask my team to do more work?

No. The grade is computed from how the work is actually done. People only confirm what myvue found, in minutes, where something needs correcting.

Someone will ask what shape the company is really in. Answer with a grade.